Samantha Bailey
Qualifications Summary |Professional Experience | Library Experience |Specialized Expertise
Presentations & Publications | Professional Organizations | Education
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Highly skilled leader with strong executive management experience in a user-centered design environment. Direct Usability practice at Thomson West for the westlaw.com interface, the premier legal research product on the market. Directed information architecture for large-scale financial services website of the fourth largest bank in the US. Built and led operations department for information architecture consulting firm providing services to Fortune 500 clients including AT&T, Microsoft, Vanguard, Procter & Gamble. Excellent public speaker with workshop development and conference presentation experience.
January 2005 to July 2007 Thomson West, Eagan, Minnesota
Director of Usability
Directed the usability team for the westlaw.com legal research product. Responsible for user interface design direction, user experience research efforts and usability testing program.
July 2001 to December 2004: Wachovia Corporation, Charlotte, North Carolina
Vice President, Information Architecture
Lead Information Architect for the redesign of the Wachovia corporation website, a project that introduced a new corporate look and feel on the web while integrating best of breed content and interactivity from the legacy websites, firstunion.com and wachovia.com.
Directed the Customer Interaction group, providing management and leadership for the information architecture, interaction design and usability engineers in the interactive design group.
Provided information architecture consultation for the Wachovia corporate intranet.
October 1996 to March 2001: Argus Associates, Ann Arbor, Michigan
Argus: Award-winning consulting firm recognized as
Vice President, Consulting Operations, 10/99 - 03/01
Shaped consulting group with highly satisfied customer base and excellent reputation
Grew department from nine to 21 consultants, with excellent retention rate
Responsible for hiring, training, management, allocation, professional development, staff evaluation
Translated corporate vision into executable path for department and provided motivationalleadership for growing staff in period of intense transition
Led the ongoing evolution of an industry-leading methodology and process
Developed proposals (scope, schedule, budget) and participated in sales process, including successful proposals in the $500,000-$750,000 range for 3Com, AT&T, and Microsoft
Director, Consulting Operations, 05/98 - 10/99
Managed client relationships for diverse group of Fortune 500 clients including Vanguard,Ernst & Young, American Express
Collaborated with VP, Consulting Operations to hire, train, manage, lead, and evaluate growing staff of information architects from base of three to nine
Implemented knowledge management and professional development initiatives including bi-weekly discussion of concepts, deliverables and best practices
Implemented and maintained corporate document sharing network
Information Architect/Project Manager, 10/96 - 5/98
Participated in all aspects of corporate definition and growth as initial full-time employee hired by owners of consulting start-up
Provided project management for multidisciplinary team of web designers (graphic design, editorial, information architecture and technical programmers) in collaborative partnership
Provided strategy consulting and information architecture design services to a diverse group of clients including University of Michigan Business School, Henry Ford Health System, AT&T
Project manager for $500,000 component of mission-critical, knowledge management intranet application for AT&T. Supervised project teamof six information architects and indexers over six-month period
Reference Librarian, West Bloomfield Township Public Library; conducted information retrieval courses, web development, provided reference services.
Coordinator, Internet Public Library Teen Division; initiated creation of teen division, coordinated efforts of staff and assisted with development.
Directed Field Experience, Ann Arbor District Library; worked in Young Adult Division and assisted with annual youth fiction writing contest.
Residence Hall Librarian, University of Michigan Residence Hall Library Program; management and operation of residence hall library serving 500 students. Hired and supervised staff of six. Administered budget.
Extensive experience applying controlled vocabularies and indexing to web based informationretrieval systems
Created and presented workshops and training sessions on controlled vocabulary development,information retrieval, thesauri and indexing
Designed keyword index and developed supporting controlled vocabulary for education component ofVanguard's web site
Developed five unique controlled vocabularies for AT&T project, created indexing strategy,trained indexers and performed quality control for indexing of 4000 content pages
Seasoned conference speaker with over a dozen presentations ranging from 1-hour sessions tofull-day workshops to 3-day seminars at venues including Internet World, User Interface Engineering? annual conferences, American Society of Indexers annual meeting, ASIS&T.
Highlights:
?axonomy & Information Architecture Strategy, presented at Knowledge Managed with Taxonomies (London, UK; 01/02)
Synonyms &Taxonomies: Thesaurus Design for Information Architects. Full-day seminar used lecture, discussion and hands-on exercises to cover concepts,co-presented with Peter Morville at: IA2000 (La Jolla, CA; 10/00), ACIA (New York, NY; 1/01), ASIS&T (San Francisco, CA; 2/01)
Information Architecture for the Web, A full-day workshop presented at User Interface Engineering's annual conferences: UIE 2000 (Boston, MA; 10/99) and UIE 2000 West (San Francisco, CA; 4/00).
Web Site Architecture & Designing Navigations Systems. Presented at Spring Internet World '98 (Los Angeles, CA; 3/98)
Web Site Architecture. Presented with Lou Rosenfeld at Internet World Summer '97 (Chicago; 7/97)
?o You Need A Taxonomy Strategy? Article in Knowledge Management magazine, February 2002.
Guest Columnist,"Web Architect" column in Web Review magazine (Songline Studios, Sebastopol, CA; 1997)Link to columns
Serve on Board of Directors, The Information Architecture Institute 2003-2005.
Member, American Society for Information Science & Technology
Founder, Charlotte (& Beyond) IA Cocktail Hour
With members from Charlotte, Greensboro & Chapel Hill, this group meets monthly to network and discuss topics related to user experience design. This group was inspired by the ASIS&T SIG-IA (Special Interest Group on Information Architecture) and members are active on the SIG-IA listserv.
The University of Michigan, Ann Arbor, Michigan
Master of Information and Library Studies, May 1996
Ken Vance Award: full tuition scholarship (1994-1996)
Ripon College, Ripon, Wisconsin
Bachelor of Arts in Philosophy, May 1992
Summa Cum Laude (Valedictorian), Phi Beta Kappa
Reading First; Elementary school-based literacy program sponsored by Wachovia Corporation. January-May 2002
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